Associate Customer Care Representative, Raleigh, NC

Thank you for considering Amica as part of your career journey, where your future is our business.

At Amica, we pride ourselves on being an inclusive and supportive environment. We all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees! We’re focused on creating a workplace that works for all. We’ll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees.

Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it!

As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes.

Job Overview:

Amica is seeking an Associate Customer Care Representative in Raleigh, NC. This position involves telephone contact to assist and service policy holders with their insurance needs. Ideal candidates will possess prior experience in service and sales, demonstrate a professional telephone manner, and exhibit strong teamwork skills.

Responsibilities:

Conduct professional telephone conversations to service customer accounts in a high call volume environment

Problem-solve and use time effectively to multitask and prioritize work Assist customers with various billing and policy change transactions over the phone

Gain customer trust and respect by establishing and maintaining effective relationships

Demonstrate a high standard of customer service

Collaborate with others in a team setting

Salary and

Work Schedule:

A starting annual salary of $43,015 ($22.06/hr). Additional compensation would be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to $49,683 annually ($25.48/hr).The 37.5 hour work week is scheduled from Monday through Friday, between the core hours of 8:00 AM and 5:00 PM, and includes a few holidays and Saturdays annually.

Work from home may be available up to two days a week once trained to work independently.

Qualifications High school diploma or equivalent education required

Previous customer service and sales experience

Excellent interpersonal and communication skills

Computer keyboard and processing skills

Previous insurance background is a plus, but not required

After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided) rp Total Rewards Medical, dental, vision coverage for single or family, short- and long-term disability, and life insurance

Paid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.

Holidays - 14 paid holidays observed

Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment

Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution

Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals

Generous leave programs, including paid parental bonding leave

Student Loan Repayment and Tuition Reimbursement programs

Generous fitness and wellness reimbursement

Employee community involvement

Strong relationships, lifelong friendships

Opportunities for advancement in a successful and growing company

Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use…