Customer Service Representative; Sartell Team Referrals

Customer Service Representative (Sartell Team Referrals)

Job Category: Non Exempt

Requisition Number: CUSTO
003153

• Posted :
  September 1, 2026
• Full-Time
• On-site

Showing 1 location

Meduit - Sartell
250 14th Ave E
Sartell, MN 56377, USA

• Pay or shift range: $17 USD to $19 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

About the Role:

The Customer Service Representative is responsible for supporting customers with account-related questions, payments, and issue resolution. This role ensures a positive customer experience by handling inbound and outbound calls, resolving concerns, and providing clear and accurate information.

The Customer Service Representative partners with internal teams to maintain accurate account records, follow established workflows, and meet quality and productivity expectations in a fast-paced environment.

Title:

Customer Service Representative

Schedule:

Multiple

Shifts:


7am - 4pm, or 8am
-5pm, or 9am
-6pm Central Time Zone, Monday – Frida
y

Compensation: $17-$19 per hour base + performance incentives

Key Responsibilities:

• Handle inbound and outbound calls related to customer account balances
• Provide clear, professional explanations of balances, payments, and available options
• Set up payment arrangements and process transactions over the phone
• Accurately document all interactions while navigating multiple systems
• Follow established workflows, scripts, and compliance requirements
• Meet performance goals related to productivity and quality
• Assist customers with available support or financial assistance programs when applicable

Required Qualifications:

• High School Diploma or GED.
• Minimum 1 year of experience in a customer service, call center, healthcare support, administrative support, or office-based role.
• Minimum 1 year of experience working successfully in a Work-From-Home environment.
• Experience working in a fast-paced environment with productivity, quality, or performance expectations.
• Strong computer skills with the ability to navigate multiple applications, systems, and screens simultaneously.
• Experience using Microsoft Outlook, Word, and other business applications.
• Ability to communicate professionally and effectively by phone, video, and in writing.
• Demonstrated reliability, consistent attendance, and a history of meeting performance expectations.
• Ability to work independently, manage time effectively, and remain productive in a Work-From-Home environment.
• Ability to maintain a private, secure, and distraction-free workspace.
• Ability to meet company technology and internet requirements.

Preferred Qualifications:

• 1+ year of call center experience
• Healthcare customer service, medical billing, insurance, banking, collections, or similar account-based customer support experience
• Experience handling a high volume of inbound and outbound calls
• Experience working with performance metrics such as quality, productivity, attendance, and customer satisfaction
• Experience using CRM, patient account, billing, or EHR systems
• Experience resolving escalated customer issues while maintaining professionalism

Additional Information:

This is a Work-from-Home position. Employees must maintain a secure and private workspace and reliable internet connectivity that meets company requirements. Internet connectivity verification will be required during the hiring process. This role is a Work-from-Home opportunity and is not considered location-independent remote work.

About Us:

Meduitis a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus onoptimizingpayments, allowing clients to focus on…