Healthcare Customer Service Representative

Description

Research complex issues across multiple databases. It requires fluency in computer navigation and toggling while confidently and compassionately engaging in dialogue with the caller. Training will provide candidates with knowledge of the various products, plans and levels of benefits available to members.

Shifts:

- Monday-Friday, 7:00am CST - 7:00pm CST

NOTE:

All applicants should be able to work an 8-hour shift within these hours, as schedules may change based on business needs. Potential exists for weekend/holiday work schedules.

Primary Responsibilities:

- Handle incoming and outgoing phone calls and identify the type of assistance the customer needs
- Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
- Assist customers in navigating the portal while encouraging and reassuring them to become self-sufficient in using our tools
- Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
- Special projects, initiatives, and other job duties assigned
- Meet departmental standards for production and quality.

- Meet departmental standards for schedule adherence.

- Participate in training and self-development opportunities when appropriate.

- Demonstrate a cooperative, positive attitude in the workplace.

- Perform all other duties as deemed appropriate to provide customer service
- Mentor new hires and existing staff in the efficient use of call handling best practices designed to ensure accurate and consistent call responses
- Launch outbound calls as appropriate
- Policy/process identification and improvement
- Ongoing quality improvement for Veteran and Provider interactions
- Providing Excellent Customer Care to our Veterans and Providers

Skills

Customer service, call center customer service, healthcare customer service, Customer support, microsoft office, Windows, military

Top Skills Details

Customer service,call center customer service,healthcare customer service,Customer support,microsoft office

Additional

Skills & Qualifications

- Ability to create, copy, edit, save, and send documents utilizing Microsoft Word, Microsoft Excel, - Ability to navigate multiple different systems - and Microsoft Outlook - Prior military experience

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Jackson, MS.

Pay and Benefits

The pay range for this position is $14.78 - $15.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Final date to receive applications

This position is anticipated to close on Sep 30, 2026.

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