Operations Support; Human Services Specialist . Spanish

Operations Support (Human Services Specialist
1). Spanish Required. Department of Human Services

Job Category

Social Services

Overview

Description

Initial Posting Date: 07/17/2023

Initial Posting Date: 07/17/2023 Final date to receive applications: 07/31/2023 Agency:
Department of Human Services Salary Range: $2,823 - $4,073 Position Type:
Employee

Position Title:

Operations Support (Human Services Specialist
1). Spanish Required.

Job Description:

We want you to join our team! This position is bilingual and requires duties to be done in both English and Spanish. Job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position. This position may receive a 5% differential pay based on passing the required language test. Are you passionate about serving your community and helping Oregonians out of poverty?

Do you have experience with a high volume of customer contact? If you answered yes, then we want to hear from you! The Office of Self Sufficiency, which is part of the Oregon Department of Human Services (ODHS), is looking to hire an Operations Support that deliver excellent customer service and create a welcoming environment as Operations Support team members at the Dallas Self Sufficiency Office.

In this role you will aid individuals and families seeking services from our agency in-person, over the phone and online. ODHS: A place to belong and make a difference! When you join the ODHS team, you join a community of nearly 10,000 employees dedicated to serving Oregon’s most vulnerable populations. Our Mission is to help Oregonians in their own communities achieve wellbeing and independence through opportunities that protect, empower, respect choice and preserve dignity.

We are committed to inclusive excellence by advancing equity and diversity in all that we do. We are an affirmative Action/Equal Opportunity employer and encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA+ community members and others to help us achieve our vision of a diverse and inclusive community. We are committed to building an antiracist and equitable agency.

Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. Equity North Star has four points that explain the agency's goals related to equity, inclusion and racial justice. At ODHS you…

• Find connections through Employee Resource Groups (ERGs); officially chartered groups organized around shared cultural identity(ies) to support historically underrepresented ODHS employees.
• Grow your career through free leadership training, ample career pathways and committee participation oportunidades.
• Enjoy work/life balance, 11 paid holidays a year, flexible work schedules, some positions allow for remote work options and competitive benefits packages.

As the first face of contact in most offices for customers either entering the physical office or virtually through the online application portal or telephone communication, this position will contribute to the welcoming environment as families interact with the department. In supporting the day-to-day operations of the office, this position will primarily:

• Greet and assist Oregonians through a trauma-informed lens.
• Work with Oregonians who are applying for programs such as medical, cash for families (TANF), Domestic Violence services, food benefits (SNAP), childcare assistance (ERDC), and long-term care services in-person, by phone and via our online applicant portal to answer case status and other inquiries; provide information on how to access community resources.
• Work…