Customer Service Representative, Life Insurance

* The initial 16 weeks of training involves a hybrid work schedule - working remotely:
Monday & Friday / on site:
Tuesday, Wednesday & Thursday at our 8641 Henderson Rd, Tampa, FL 33634 office.
** After training, the role will transition to full time work from home.
* As part of New York Life Direct, you'll join a team revolutionizing the life insurance experience for AARP members. We're the industry leader in direct-to-consumer life insurance, offering streamlined coverage directly to individuals, bypassing traditional agent models. Your work will directly impact lives by making life insurance accessible, affordable, and understandable for millions of Americans.

When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture.
* Role Overview:
* Are you a personable, customer-service oriented individual? Are you interested in helping people protect their future? Are you interested in a career with an industry leader? If so, New York Life Insurance Company (NYL) may be the company for you.

NYL strives to provide best in class service by making every service experience a positive one. It is the hallmark of what we do and how we keep good going.

We are looking for customer- focused, accountable, efficient and engaged professionals who are devoted and guided by a commitment to service excellence. Customer Service Representatives establish high quality customer relationships using informational resources and technical knowledge.
* Hours of operation are Monday - Friday: 8:00am - 8:00pm
* Full-time - candidates must be available to work a variety of hours, here are some sample schedules:11:00am – 7:00pm, 11:30am - 7:30pm, 12:00pm – 8:00pm

* What You’ll Do:

** Handle high volume of inbound customer and sales agent inquiries.
* Communicates and educates on product features, benefits and contract provision details.
* Ability to handle most customer interactions independently.
* Ability to explain information in functional area.
* Maintains satisfactory level of key performance indicators according to departmental requirements.
* What You’ll Bring:
** Associates degree or equivalent years of related experience
* Minimum 2 years of customer service and/or call center experience required
* Accountable, ethical, good decision-making ability
* Problem solving / ability to assess and take appropriate action
* Strong verbal and written communication skills required
* Excellent computer navigation skills and ability to multitask
* High school diploma, or GED from an accredited school required.
* Bonus points for these:
** Bachelor’s degree or equivalent years of related experience
* Bilingual – Spanish
* Prior experience within the insurance industry
* Training & Development:
* Customer Service Representatives undergo a comprehensive paid Hybrid training program to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful. Career growth opportunities available.
* It is mandatory to attend all Sales and Service Center training with the objective of obtaining the Florida Life and Variable Annuities License (#214).
* Preferred candidates hold a current / active Florida Life and Variable Annuities License (#214) with Continuing Education (CEs) with deadline not due within 90 days…