Office Assistant​/Customer Service

Salary: USD
21 - USD
23 per hour

* START ASAP*

Located in the heart of the North Loop Minneapolis area, we're hiring for an Office Assistant / Customer Service Rep to deliver exceptional service for our customers over the phone, email and chat!

• Pay: $21-23/hr to start + full benefits (medical, dental, vision, etc.)
• Schedule: 8am - 5pm, Sunday - Thursday with a 1 hour lunch break (work from home on Sundays)
• Location
  :
  In-office Monday-Thursday in the North Loop area of Minneapolis - parking pass is provided!
• Duration: Start ASAP - contract role to work through February 2027 with potential to go permanent

• Manage customer inquiries (email, chat, and phone) related to orders, products, and website navigation.
• Process and track orders, communicate with carriers, and ensure timely delivery.
• Handle returns and refunds, issue shipping labels, and maintain accurate records.
• Use multiple CRM and e-commerce systems to document interactions and solutions.
• Collaborate with the team to identify trends, improve processes, and enhance customer satisfaction.

• Must be okay with dogs-our office is pet-friendly!
• In-office B2C or B2B customer service experience (required); e-commerce experience would be amazing to have
• Strong problem-solving skills, ability to work independently and in a team.
• Comfortable learning and sharing product knowledge.

• Parking is paid for by employer.
• Dynamic, fast-paced e-commerce environment.
• Collaborative team culture with growth opportunities.
• Pet-friendly office and supportive leadership.
• Open office concept with a modern office setup