Associate Client Service Specialist

life insurance, parental leave, tuition reimbursement, 401(k), remote work

Supports the client services management team and designated clients through a variety of tasks including gathering information and facilitating general client interactions.

This associate will utilize multiple systems to monitor and resolve service-related items that arise to assist with timely completion of service items, annual non-discrimination testing, and other compliance related items. Works closely with 401(k) colleagues for continued education and development of 401(k) technical knowledge.

• Monitor andmaintainworkflow tasks for assigned clients to ensure requests and services are completed within the required deadlines

• Monitor incoming email and voice messages while corresponding with clients to provideaccurateinformationregardingemployer contributions, payroll, and plan information

• Collect, verify, and update required customer information accurately within Sentry systems

• Develop andmaintainan understanding of Sentry's plan documents, contracts, systems, and compliance requirements

• Perform other job-related duties as assigned

• Associate degreeor equivalent work experience

• 0-2 years of related work experience

• Prior retirement or 401(k) experience and knowledge is desired

• Strong verbal and written communication skills

• Successful completion of educational courses, such as CEBS or ASPPA, are beneficial

• Computer skills, math aptitude, and ability to communicate and provide exceptional service to our customers required

• Ability to prioritize workload and handle several projects simultaneously

• Ability to analyze contracts and documents is required

Positions filled in Freeport, Illinois this position will pay $21.44 - $32.21

Positions filled in Denver, Colorado this position will pay $23.60 - $35.43

• Sentry is happy to offer
  flexibility
  through a scheduled Hybrid work model.
  Monday and Friday work from home
  if you choose to, Tuesday through Thursdayyou'llwork inoffice.

• As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to yourstart,Sentry will
  provide equipment
  for your home office.

• Meal Subsidy
  available for associates who report to an office.

• 401(K) planwith adollar-for-dollar match on your
  first eight percent
  , plus immediate vesting to help strengthen your financial future.

• Continue your education and career development through Sentry University (SentryU) andutilizeour
  Tuition Reimbursement
  program

• Generous Paid-Time Off plan for you to enjoy time out of the office as well as
  Volunteer-Time off

• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness
  benefits
  to encourage a healthy lifestyle.

• Well-being and
  Employee Assistance
  programs

• Sentry Foundation
  gift matching
  program to encourage charitable giving.

We takegreat pridein making Forbes' list of America's Best Midsize Employers. A lot of different factorsgo into that honor, many of which contribute to your job satisfaction.

Our bright future is built on a longtrack recordof success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us,we'reone of the largest and financially strongest mutual insurance companies in the United States.

We'rerated A+ by A.M. Best, the industry's leading rating authority.

Our headquarters is in Stevens Point, Wisconsin, with officeslocatedthroughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.

Get ready to own your future ortunities await!

Amelia Sacco

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.