Senior Customer Service Leader - Remote, Global Ops
Buffalo, Erie County, New York, 14201, USA
Listed on 2026-09-22
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Account Manager
Parcelhero is seeking an experienced Customer Service Manager to lead our 50-strong remote customer service team and elevate service quality as we expand internationally. You will drive cross‑department collaboration, track metrics, and shape our customer experience for both consumer and B2B customers.
The role demands decisiveness, strong communication, and the ability to manage competing priorities across time zones in a high‑pressure environment.
Consider building your career as a Senior Customer Service Leader
- Remote, Global Ops at Parcelhero.
Join Parcelhero and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Senior Customer Service Leader
- Remote, Global Ops role at Parcelhero, based in Town of Poland, NY, United States.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).