Supervisor, Donor Outreach

## Supervisor, Donor Outreach Apply remote type:
Fully Remote locations:
AZ Remote:
CO Remote:
TX El Paso:
WY Remote:
NM Remote time type:
Full time posted on:
Posted Todayjob requisition :
R26 _At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.
** Work Shift (if applicable):
** Shift 1 (United States of America)
*
* Job Description:

** Vitalant is seeking a results-driven and customer-focused Donor Outreach Supervisor to play a vital role in our call center and make significant contributions to our life-saving mission.
Your impact as a Donor Outreach Supervisor is vital. You will actively support Vitalant's life-saving mission by supervising and coordinating daily Donor Outreach activities, ensuring the achievement of assigned daily, weekly, and monthly goals. You will oversee a Customer Service team dedicated to inspiring previous and potential donors to schedule their next donation appointment.### What to Expect###

Schedule:

Sun-Thurs, Mon-Fri or Tues-Sat. 10:15am-7:15pm (Arizona Time)### Our comprehensive total rewards support you, your family, and your future with
* Medical, dental, and vision insurance
* 401K + 5% company match
* Tuition assistance up to $5k per year
* Free basic life and AD&D insurance
* Free short-and-long-term disability insurance
* Paid time off
* Employee Resource Groups
* Recognition and perks### As a Donor Outreach Supervisor, you'll get to
* Ensure the delivery of quality customer service to all customers.
* Hire, supervise, train, and evaluate the performance of assigned personnel.
* Develop daily call plans that strategically focus on Donor Outreach efforts using an appointment forecast, penetration report, and staff schedule.
* Conduct call quality monitoring and provide constructive feedback and guidance to staff.
* Investigate and resolve donor complaints.
* Compile monthly evaluations and standard reports on Donor Outreach activity.
* High school diploma or GED
* Knowledge of telemarketing techniques required### Two years of related call center experience to include
* One year of Supervisory experience
* Knowledge of blood banking telemarketing technics preferred
*
* Location:

** Vitalant Remote Work Phoenix, AZ 85007
** Job Category:
** Sales / Community Outreach
** Contact Information:
** careers

If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.