Account Solutions Representative

Credit Acceptance is proud to be an award-winning company recognized both locally and nationally across multiple workplace categories. Our world-class culture is shaped by dedicated team members who are driven to succeed as professionals individually and together as a team. Backed by a strong product, exceptional people, and a stable financial foundation, we've grown into a leading provider of used and new car financing across the country.

Our Collections team works with our consumers to promote great service and encourage them to bring their accounts current through inbound and outbound calls. Collections is a great place to start or grow your career and here are just a few of the reasons why:

• Compensation structure designed to pay above market which includes a competitive hourly rate plus uncapped monthly bonus potential.
• Paid Time Off, Holiday pay, quarterly profit sharing, and benefits that begin on your first day!
• Flexible scheduling that allows you to pick your own hours on your assigned flex days.
• 98% of our Collections leadership team was promoted from within and we have had many other Collectors use the skills they gained to transition to other roles within the company.
• Training on your first day and beyond! Foundational training during your first 3 weeks plus continuous learning through one on one coaching, online courses, and even leadership development.
• A listening culture that gives every team member a voice. Our leadership team has an open door policy and you have the opportunity to share your ideas and feedback through multiple channels including CEO and Department Town Halls, round tables, and many others!
• Great Place to Work culture that includes a relaxed work environment, allocated hours for having fun, and recognition programs for new hires, top performers, birthdays, milestone anniversaries, shout outs, awards, and ongoing contests!
• Work perks including discounts for physical fitness, restaurants, travel, technology, shopping, and much more!
• An opportunity to participate in company initiatives outside of your work including Social, Community Service, and Diversity & Inclusion committees.

Above market pay structure starting at $17.75-$20.85 (based on experience) plus uncapped monthly bonus based on performance.

• The estimated average bonus target for this position is around $700/month.
• Paid bi-weekly
• Annual hourly pay increases based on your performance

Competitive benefits/perks that begin on your first day!

• Work from home/remote
• Medical, Dental, Vision
• Paid training
• Paid time off and paid holidays
• Computer equipment provided (monitors, mouse, keyboard, webcam)
• Paid parental time
• 401k with employer match
• Tuition reimbursement
• Growth opportunities to advance your career
• Ongoing training and development
• Many more additional benefits including monthly fitness reimbursement and adoption assistance - apply to learn more about the entire package!

• Mandatory 5 week virtual training Monday through Friday 10am - 7pm CST starting on 11/09/2026

Schedule:

* Schedule choices below are listed in Pacific Standard Time (CST)

Option 1:
Monday: 1pm-10pm, Tuesday: OFF, Wednesday: 7am - 4pm, Thursday: FLEX, Friday: FLEX, Saturday: 10am - 7pm Sunday: OFF

Option 2:
Monday: 7am - 4pm, Tuesday: OFF, Wednesday: FLEX, Thursday: FLEX, Friday: 1pm-10pm, Saturday: OFF Sunday: 10am - 7pm

* Schedule choices are based on availability

You change lives by helping to keep the customer on the road to a better financial future. Your role as an Account Solutions Representative is to:

• Create solutions to assist the customer from becoming further past due and get them current, where possible
• Create a solution to assist the customer to cancel or stop vehicle repossession
• Handle Phone Calls:
  You will spend a vast majority of your time signed on to our phone system to handle customer phone calls (inbound and outbound)

You help these customers by:

• Consistently, efficiently, and lawfully contacting customers who are behind on their auto loan payments
• Professionally and respectfully working with customers to help them bring and keep their account current
• Ensuring the information that we depend on to contact the customer is up to date
• Leveraging our call model to assist in setting up promises that help to bring the customers' account current and/or cancel reposmissions based on their specific situation
• Supporting additional customer service requests

Must…