Claims Customer Service Representative

Remote Claims Customer Service Representative

Symetra | 100% Remote

Make an Impact. Help People. Build a Career.

Looking for more than just another customer service job?

At Symetra, we help people protect what matters most and navigate important life events with confidence. As a Remote Claims Customer Service Representative, you'll serve as a trusted resource for customers, employers, healthcare providers, and claimants by delivering exceptional support throughout the claims process.

If you're a strong communicator who enjoys solving problems, helping others, and working from the comfort of your home, we'd love to meet you.

Fully Remote Work Environment

Consistent Schedule & Work-Life Balance

Meaningful Career Supporting Individuals During Important Life Events

Collaborative, People-First Culture

Opportunity to Grow Within Insurance & Claims Operations

Comprehensive Training Provided

As a Claims Customer Service Representative, you'll be the first point of contact for customers and business partners seeking assistance with disability, leave, life insurance, and claims-related inquiries.

Responsibilities Include:

• Answer incoming calls and emails from customers, employers, healthcare providers, and business partners.
• Assist with claim status inquiries, benefit information, required documentation, and next steps in the claims process.
• Accurately document customer interactions within internal systems.
• Research and resolve routine claim-related questions while ensuring a positive customer experience.
• Support claim processing by reviewing information for completeness and accuracy.
• Coordinate with Case Managers, Claims Specialists, and internal teams to address customer needs.
• Maintain service-level expectations and productivity goals.
• Handle confidential information with professionalism and discretion.
• Deliver empathetic, customer-focused support during sensitive situations.

You're someone who:

• Enjoys helping people and solving problems.
• Communicates clearly and professionally.
• Stays organized while managing multiple priorities.
• Has strong attention to detail.
• Thrives in a remote environment with minimal supervision.
• Remains calm and compassionate during difficult conversations.
• Takes ownership of customer issues and follows through to resolution.

• High School Diploma or GED.
• 1+ year of customer service, administrative support, call center, healthcare, insurance, or financial services experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Outlook, Word, and basic Excel.
• Ability to navigate multiple computer systems simultaneously.
• Reliable internet connection and dedicated home workspace.

• Insurance, disability, leave management, or claims experience.
• Healthcare or benefits administration experience.
• Experience in a high-volume call center environment.
• Bilingual skills are a plus.

• Insurance Customer Service
• Claims Administration
• Healthcare Administration
• Medical Billing & Revenue Cycle
• Benefits Administration
• Member Services
• Patient Access
• Financial Services Support
• Remote Call Center Operations

Join Symetra

At Symetra, you'll find a supportive team, meaningful work, and the flexibility of a remote-first culture. Every conversation you have has the potential to make a real difference in someone's day and help them navigate life's unexpected moments.

Job Type & Location

This is a Contract to Hire position based out of Enfield, CT.

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity,…