Resource Specialist-Partner Success

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Contractor - 3rd Party Professional Remote Work Level 3, Grand Rapids, MI, US 1 Attachments

Salary Range: $18.00 To $25.00 Hourly

The resource specialist plays a critical role in supporting the partner success team during open enrollment by providing administrative, operational, and customer support services. This position is responsible for managing detailed, high-volume tasks that support enrollment and re-enrollment activities, including report generation, data validation, document review, customer communications, and record maintenance. The ideal candidate is highly organized, exceptionally detail-oriented, and able to work independently in a fast-paced, virtual environment with minimal supervision.

This role helps ensure accuracy, timeliness, and quality of enrollment-related processes while delivering responsive support to both internal and external business partners.

This is a seasonal position
, beginning in September 2026 and concluding in January 2027
.

Essential functions under the Americans with Disabilities Act may include any of the following duties, knowledge, and skills. This list is illustrative only and is not a comprehensive listing of all functions and duties performed by employees in this position. Regular attendance is an essential function of this job. Other essential functions may include, but are not limited to the following:

• Ability to work independently and self-motivate
• Assist in maintaining and monitoring data for established customers
• Demonstrates ability to handle a large volume of service requests accurately in an effective manner with close attention to detail
• Maintain customer files and records
• Maintain quality control standards for all assignments of work focusing on accuracy and timeliness
• Provide high level review of paperwork received and contact the customer if information is missing
• Responsible for the “first touch” of customer service, manage incoming inquiries and either provide a prompt solution or assign to an appropriate team member
• Understand and utilize available resources, systems, and contacts, both internally and externally
• Support other functions as assigned.

• Highly organized, detail-oriented, and process-driven with a proven ability to identify and prevent errors.
• Self-starter who thrives in an independent, remote work environment and requires minimal day-to-day oversight.
• Strong written communication skills with experience managing professional email correspondence.
• Ability to prioritize competing demands and perform accurately under tight deadlines and high-volume workloads.
• Proficiency with Excel, reporting tools, and data validation activities preferred.
• Action-oriented: He /she enjoys working hard, is action-oriented, and is full of energy for the things he/she sees as challenging. He/she does not fear acting with minimal planning and seizes more opportunities than others.
• Composure: is calm under pressure; does not become defensive or irritated when times are tough. Can be counted on to hold things together during tough times. Can handle stress, is not knocked off balance by the unexpected, does not show frustration when resisted or blocked; is a settling influence in a crisis.
• Customer focus: is dedicated to meeting the expectations and specifications of external and internal customers. Gets and uses first-hand customer information to improve results. Acts with customers in mind. Advocates for the customer’s perspective. Establishes strong relationships with customers and gains their…