Student Loan Counseling - Remote
Washington, District of Columbia, 20022, USA
Listed on 2026-09-23
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support, Bilingual
This is a 100% remote position. Candidates must have access to reliable internet connection.
Multiple shifts available
Multiple locations:
This position will be based remotely in one of the states listed: FL, IL, IN, MO, NC, SC, VA, WI
Join Ion Tuition’s Customer Service team and help make a difference for students and alumni. As an Associate, you will handle inbound and outbound calls primarily reaching out to students on behalf of our clients.
Ready to start a career that’s meaningful, remote, and full of growth opportunities? Watch our job preview video to learn more!
What are the Primary Duties and Responsibilities?- Manage inbound and outbound customer calls, chats, and texts while meeting productivity goals.
- Provide timely, accurate, and professional assistance on all inquiries.
- Document and update customer information in the CRM system.
- Follow escalation procedures and company policies to ensure resolution.
- Maintain compliance with all federal, state, and client requirements.
- Apply training materials effectively and share knowledge with team members.
- Meet or exceed all performance metrics and KPIs.
- Be passionate in the work you do and the people you help
- Ability to establish and maintain rapport through effective communication and timely follow-up with customers
- Attention to detail
- Ability to establish priorities and multi-task in a fast-paced and deadline driven environment
- Must be a self-starter with a great degree of internal motivation
- Ability to operate and navigate various technical devices and systems
- Ability to trouble shoot common computer issues
Ion Tuition is an employee-driven organization where honest open communication and feedback is embraced. Our management team consists of individuals who have been promoted within.
As an Associate, you can also look forward to:
Competitive benefits package including:- Medical Benefits through BCBS
- Dental Benefits through Delta Den
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