Partner Representative Remote

Description

Position Type:
Partner Representative,
Full-time,
REMOTE 3:30PM-12AM M-F Within reasonable driving distance to the office

Summary:
In Touch Ministries is looking for a highly compassionate, organized, and skilled customer service agent to join the Partner Communications Department. The Partner Representative is responsible for fulfilling individual's needs via telephone. This role requires a solid understanding of customer service best practices, along with a flexible mindset and a commitment to excellence.

In office attendance is minimally required.

Qualifying candidates will be within a reasonable driving distance

Within 2 hour drive time to 3836 DeKalb Technology Parkway, Atlanta Ga 30340

Experience: 1-2 years’ customer service experience with a minimum of high school diploma or equivalent.
Essential Job Functions (other duties as assigned):

• Actively listening to what partners wish to convey and responding with excellence.
• Responding to inbound telephone inquiries.
• Maintaining partner records by updating account information using data entry software.
• Processing orders, donations, and miscellaneous requests in system.
• Praying with individuals.
• Participating in training and team meetings both remotely and occasionally in office.
• Staying up to date with products and resources offered by the ministry.
• Attending coaching sessions and team building activities as requested.
• Exhibits strong written and verbal communication skills, conveying information clearly and ensuring understanding across a variety of roles and stakeholders.

• Proficient in utilizing Microsoft Office software (required).
• DATA entry skills.

• Balances team and individual responsibilities.
• Gives and welcomes feedback.
• Actively contributes to building and maintaining group goals and cohesiveness.
• Remains professional and courteous with partners always.
• Possesses knowledge of relevant computer applications.
• Ability to work independently and with others in a fast-paced environment.

• Requires team member to be able to work 3:30PM-12AM nightly in a quiet professional setting.
• Requires reliable internet service with reasonable download speed. (300-600 Mbps-test your speeds at )
• This position requires initial in-office training and periodic in-office attendance, including monthly all-staff meetings and ongoing training sessions.