Specialty Reservations Representative

At Avis Budget Group, we’re driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We’re defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward.

The Specialty Reservations Representative will be a liaison between our company and its current and potential worldwide customers with the purpose of retaining and growing specialty customer business. Responsible to research, resolve and respond to customers regarding their pre, during and post car rental experience. Takes ownership for effectively resolving issues, complaints and inquiries from our high profile/valued corporate and other customers etc.

Strives to keep customer satisfaction at the core of every decision and behavior to foster customer loyalty. Team members in this role are responsible for generating approximately $23M in revenue annually.

What You'll Do:

Accurately clarify, research and communicate information to provide options that fulfill customer needs in response to inquiries, requests and requirements related to new and existing car rental reservations. As appropriate cross sell ancillary products & services to obtain and grow revenue.

Insure that all interactions are in accordance with company policies and standards of customer service and professionalism. Customers include Prestige (Chairman's Club, President's Club, CEO, etc.), Corporate Tour and general consumer groups.

Accurately clarify, research and communicate information to provide and implement solutions in response to customer inquiries, requests and issues related to past and future car rentals. Customers include Prestige (Chairman's club, President's club, CEO, etc.), Corporate Tour and general consumer groups.

Accurately input required data into various company systems for tracking and retention of customer records. Insure that all interactions are in accordance with company policy and standards of customer service and professionalism.

Provide highly accurate and prompt assistance, completion and processing of forms and/or reports related to reservation special handling requirements or requests.

Coordinate forthcoming reservations and/or investigate customer service issues through telephone and email communication with field operations personnel. Insure accurate and timely completion of adjustments for customers. Prepare communications to customers using professional standards of vocabulary and grammar.

Participate in special projects and/or conduct various other duties as may be required or assigned.

Access to Medical, Dental, Vision, Life and Disability insurance

Eligible to elect other voluntary benefits including:
Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages

401(k) Retirement Plan with company matched contributions

Full training to learn the business and enhance professional skills

Employee discounts, including discounted prices on the purchase of Avis/Budget cars

Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

What We’re Looking For:

High School diploma. Minimum of 2 years current related experience in a customer care environment or inside sales.

For work-from-home (WFH) roles, previous WFH experience is preferred

Excellent verbal and written communication skills

Effective listening and telephone skills

Strong negotiation, decision making, and problem-solving skills

Strong analytical, mathematical skills and organizational…