Remote Parts & Inventory Customer Support Agent

Location:

Remote
- Michigan residents

If you are a great communicator and enjoy troubleshooting and helping connect people with solutions, this could be a great career move for you - especially if you're interested in working from home.

If you are a great communicator and enjoy troubleshooting and helping connect people with solutions, this could be a great career move for you - especially if you're interested in working from home.

As a remote Parts & Inventory Customer Support Agent at Morley, you'll help dealerships before and after the sale, assisting with orders, products, services and questions. This is more than just another automotive job - it's a chance to make a difference in the industry with a leading truck manufacturer.

Bring your sense of detail and background in customer service, technical knowledge or a degree, and we'll train you remotely to help you succeed in your role.

• Interact with dealerships using telephone and email
• Log calls and update records
• Use your interpersonal skills and technical product knowledge and expertise to respond to daily customer-centric activities
• Serve as the primary contact for dealership service departments and the client’s customer breakdown department
• Manage cases, tracking the many interactions
• Escalate inquiries to product support, billing, sales, orders or return / repair claims if needed
• Conduct outbound calls to respond to submitted questions
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats and emails) while keeping a positive and upbeat attitude

• Live chat with a Morley Talent Acquisition (TA) Specialist:
• Chat hours:
• M-F 8 a.m.
  
  - 5 p.m. Eastern / 7 a.m.
  
  - 4 p.m. Central / 6 a.m.
  
  - 3 p.m. Mountain / 5 a.m.
  
  - 2 p.m. Pacific time
• Closed on some holidays. TA will respond to after-hours questions the next business day.

• Able to:
• Effectively complete complex tasks
• Work autonomously within established procedures on complex assignments that required independent action and a high degree of initiative
• Generate innovative solutions to complex problems
• Skills needed:
• Basic automotive knowledge
• Case handling skills
• Interpersonal and communication
• Organization

• Must have the ability to pass a pre-employment background check and drug screen
• Education and experience:
• Bachelor’s degree with 2+ years of customer service experience or technical product knowledge
• Or, master’s degree in lieu of experience
• Or, a high school diploma or equivalent with 4+ years of customer service experience or technical product knowledge
• Available to work shifts taking place between these hours of operation:
• Monday
  - Friday, 8 a.m.
  
  - 6 p.m. Eastern time (7 a.m.
  
  - 5 p.m. Central / 6 a.m.
  
  - 4 p.m. Mountain / 5 a.m.
  
  - 3 p.m. Pacific)
• No late nights or weekends
• Must be able to stick to the schedule reliably, as some queues are time sensitive

• Michigan resident
• Secluded and distraction-free work environment
• Required internet setup:
• High-speed internet delivered through a wired provider (cable or fiber)
• Computer must be physically connected to your modem / router using an Ethernet cable
• Wireless, 5G and satellite connections are not supported

Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

(direct link to video: )

At Morley, your paycheck is just the start – add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in work and in life.

• Medical and…