Customer Experience Specialist

Location: Chesterfield

# Customer Experience Specialist Back to search results

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** City :
** Chesterfield
** State :
** Missouri (US-MO)
** Country :
** United States (US)
** Requisition Number :
** 48072     The Customer Experience Specialist at Bunge, will be a pivotal link between our Food Solutions customers and our internal operations. This dynamic role is designed for a highly customer-centric individual who thrives on building strong relationships and ensuring seamless order fulfillment. This role will act as a dedicated advocate for both the customer and Bunge, guaranteeing that customer needs are met with efficiency, accuracy, and profitability.

A proactive approach will be critical in delivering an exceptional end-to-end customer journey, following Bunge's policies and procedures.

Key Responsibilities:

Customer Relationship   
* Serve as the primary point of contact and trusted liaison for a dedicated portfolio of Food Solutions accounts, fostering strong, lasting relationships.
* Proactively manage the customer experience, conducting regular check-ins, monitoring satisfaction levels, and leveraging CRM data to swiftly and effectively resolve customer complaints and operational issues.
* Collaborate closely with customers and internal teams to ensure smooth transitions and ongoing satisfaction with Bunge's products, policies, and services.
* Assist the Customer Experience Supervisor with escalations, providing expert guidance and resolution for complex customer and operational challenges.
Order Management   
* Oversee the complete order lifecycle for assigned accounts, ensuring precision in order entry, timely delivery, and proactive management of changes based on inventory, delivery windows, and customer fill rate requirements.
* Monitor customer buying habits and order quantities, providing valuable insights to key stakeholders regarding detected changes or trends.
* Coordinate shipment and order modifications to support portfolio demands, ensuring optimal efficiency and customer satisfaction.
Additional Requirements   
* Some travel required (up to 25%).
* Adherence to Bunge's hybrid work schedule (Minimum 3 days in the office, 2 days work from home. Subject to change).
* Perform ad-hoc duties and support special projects as required.
* Overtime and holiday work may be necessary to meet business objectives    Skills & Experience   
* Bachelor's Degree in Business Administration with up to 2 years of equitable experience required, or equivalent combination of experience and education.
* Strong interpersonal and communication skills; with both written (email) and verbal (phone) etiquette skills.
* Strong attention to detail, problem solving, prioritization, decision making, multi-tasking, time management, organizational skills and adaptability.
* Ability to work and collaborate with cross functional teams
* Familiarity with CBOT exchange and fundamentals of futures and basis trading preferred.
* Experience in agribusiness or related industry preferred.
* Experience with SAP, Salesforce & Tableau preferred.
* Demonstrated proficiency in Microsoft Office applications required.
At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of ~34,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they're grown to where they're needed-in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins.

We work alongside our customers at both ends…