Senior Customer Service Leader — Remote, Scale Ops
Washington, District of Columbia, 20022, USA
Listed on 2026-09-24
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Customer Service/HelpDesk
HelpDesk/Support, Client Relationship Management, Event Management & Planning, Customer Service Rep
STERRY, a growth marketing agency, seeks a Senior Customer Service Manager to lead the entire CS department across all shifts, ensure seamless cross-shift handoffs, and own high-level KPIs. The role acts as a strategic bridge between Customer Support, Logistics, Quality, and Executive Leadership. Remote work is supported.
You will guide leadership, strategy, and documentation while partnering with Logistics and Marketing to uphold service excellence and operational efficiency at scale.
We would love to welcome a new Senior Customer Service Leader — Remote, Scale Support Ops to our group in United States.
This posting is for the Senior Customer Service Leader — Remote, Scale Support Ops role at STERRY, based in United States.
We are looking to fill the Senior Customer Service Leader — Remote, Scale Support Ops position at STERRY in United States.
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