Pharmacy CSR - Remote

Join IBEX as a Remote Pharmacy Customer Service Representative and help customers navigate prescription benefits, coverage, billing, and medication-related inquiries. This full-time role offers $15/hour, company-provided equipment, and the opportunity to support customers, pharmacies, and healthcare providers in a fast-paced, customer-focused environment. We're looking for professionals with strong customer service skills, a positive attitude, and a passion for helping others.

Pharmacy Customer Service Representative (Remote)

Location:

Remote (Eligible States Only)

Pay: $15.00/hour

Employment Type:

Contract to Hire

Start Date:

October 12, 2026

Our client, IBEX, is seeking customer-focused professionals to join a high-volume healthcare support team. This fully remote role supports customers, pharmacies, and healthcare providers with questions regarding prescription benefits, medication coverage, claims, home delivery services, billing, authorizations, and healthcare benefits. This is an excellent opportunity for candidates with strong customer service skills who enjoy helping others, solving problems, and working in a fast-paced environment.

• Handle inbound customer service calls from members, pharmacies, and healthcare providers.
• Assist with prescription benefits and medication coverage inquiries.
• Help customers understand billing, payments, eligibility, and claims status.
• Research and resolve issues using multiple computer systems.
• Document all customer interactions accurately.
• Build rapport through active listening and empathy.
• Work toward first-call resolution whenever possible.
• Meet productivity, quality, and attendance expectations.

* Candidates should expect a high-volume call environment averaging approximately 60 to 80 inbound calls per day.

• Must be at least 18 years old.
• High School Diploma, GED, or equivalent.
• Minimum 1 year of customer service experience.
• Strong communication and problem-solving skills.
• Comfortable learning and navigating multiple computer systems.
• Basic Microsoft Word and Excel knowledge.
• Ability to work in a fast-paced environment.
• Ability to attend all scheduled training sessions without interruption.

• Call center experience.
• Healthcare, insurance, pharmacy, or medical office experience.
• Remote work experience.
• Familiarity with healthcare terminology, insurance benefits, or pharmacy services.

• 16 days of classroom training.
• 5 days of assisted live-call training.
• 100% attendance is required throughout training.

Candidates must be able to learn new systems quickly, adapt to change, and successfully navigate a virtual training environment.

The operation supports customers seven days a week.

• Monday through Friday: 6:00 AM to 10:00 PM CST
• Saturday and Sunday: 6:00 AM to 9:00 PM CST

Candidates must be available to work a full-time 40-hour schedule and must be available for at least one weekend day.

• A private, dedicated workspace with a door.
• A workspace that is not shared with other household members during working hours.
• Hardwired internet connection (Wi-Fi is not permitted).
• Minimum internet speeds of 50 Mbps download, 10 Mbps upload.
• No satellite internet, hotspots, or 5G internet services.
• Ability to maintain a HIPAA-compliant workspace.
• Ability to remain on camera while working when required.

* Equipment will be provided by the client.

• Alabama
• Arkansas
• Delaware
• Florida
• Georgia
• Idaho
• Indiana
• Kansas
• Kentucky
• Louisiana
• Michigan
• North Carolina
• Ohio
• Oklahoma
• Pennsylvania
• South Carolina
• Tennessee
• Texas
• Virginia
• West Virginia
• Wisconsin
• Wyoming

• Recruiter Interview
• Internet Speed Verification
• Assessment and Video Response
• Background Check
• Drug Screen (including marijuana)

• Customer Service
• Call Center Operations
• Healthcare Customer Support
• Insurance Member Services
• Pharmacy Support
• Banking Customer Service
• Technical Support
• Remote Customer Service Environments

Successful individuals are Empathetic, coachable, reliable, comfortable with technology, and capable of handling multiple tasks while maintaining a positive customer experience.

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