Customer Service Representative

Job Title

Pay Rate: $24 per hour

Work Mode:
Remote

Location:

Must live in California

Summary:

Schedule:

5:00 AM – 8:00 PM PST, Monday through Friday

Applicants must be flexible regarding shifts worked with an understanding that shifts are based on business needs

Join our team supporting dental insurance customers with best-in-class service

Assist members with inquiries related to dental coverage, claims, and benefits

Flexibility to work later shifts may be required to meet business needs

Responsibilities:

Work from a home office

Respond to dental customer requests via telephone or email

Research requests regarding various product aspects, policy provisions, claim status, and basic procedures

Efficiently process transactions and refer requests for other policy modifications

Enhance and strengthen the relationship between the customer and the company using effective communication skills

Access and navigate multiple electronic systems to provide a complete response to inquiries

Perform responsibilities in a consistent, professional manner while exercising strong verbal and interpersonal skills

Requirements:

New hires must reside in the state of California

High School Diploma or GED equivalent

Reliable high-speed wired Ethernet Internet (100 MBPS download, 20 Mbps upload);
WiFi not compatible

Minimum 1 year of experience in a remote Call Center Customer Service role

Ability to navigate across multiple computer monitors and programs (including Salesforce, Word, Excel, and Outlook) while conversing with a customer

Preferred

Skills:

2 years Call Center or Customer Service Representative experience

Strong computer/keyboard skills (ability to type efficiently)

Experience in handling dental or other types of insurance products

Prior experience in a dental office

Superb listening skills and professional oral communication skills

Experience with Salesforce is a plus