Financial Aid Advisor

Your Role

Key responsibilities include:

• Providing outstanding customer service to students, parents, faculty, staff, and the public via in-person, phone, and email advising.
• Managing assigned program areas such as Satisfactory Academic Progress, Professional Judgments, Outreach and Communication, and Education Abroad.
• Assisting in determining financial aid eligibility and resolving student eligibility issues.
• Processing awards and reviewing Professional Judgment appeals.
• Leading and participating in outreach events.
• Working from home with occasional evening and weekend hours, including blackout vacation days during peak processing times.

The company is looking for a customer-focused individual who works cooperatively, adapts quickly, accepts responsibility, and maintains high accuracy in a high-volume environment. Required skills and qualifications include:

• Associate degree or experience in a student or customer-facing position.
• Proficiency in providing high-level customer service via phone, in person, email, and virtual appointments.
• Ability to prioritize and manage multiple competing tasks.
• Strong listening, communication, public speaking, and presentation skills.
• Proficiency with standard office software.
• Sound judgment in making difficult decisions.
• Experience working with individuals and families from diverse backgrounds.

Preferred qualifications include experience in a college/university financial aid office, a bachelor's degree, Spanish language proficiency, and website and social media management experience.

• Salary commensurate with experience, with a budget maximum of $44,192.
• Non-exempt status eligible for overtime.
• Regular full-time appointment with 40 hours per week.