Senior Customer Service Associate Work From Home
Remote / Online - Candidates ideally in
Saint Petersburg, Pinellas County, Florida, 33710, USA
Listed on 2026-09-25
Saint Petersburg, Pinellas County, Florida, 33710, USA
Listing for:
Wayfair
Remote/Work from Home
position Listed on 2026-09-25
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management, Technical Support
Job Description & How to Apply Below
[Customer Service Rep / Remote] - Anywhere in U.S. / Competitive Hourly Pay / Medical-Dental-Vision / FSA-HSA / 401(k) retirement plan with matching / PTO / Parental Leave / Mental health support / Generous Employee discount / Tuition and career reimbursement - As a Senior Customer Service Associate, you will:
Lead and mentor a team of customer service representatives to provide exceptional support to Wayfair customers;
Monitor and analyze team performance, providing feedback and coaching to improve efficiency and customer satisfaction;
Resolve complex customer issues and escalate when necessary to ensure timely resolution;
Act as a liaison between customers and other departments to address and resolve any issues or concerns;
Implement and maintain customer service policies and procedures to ensure consistency and high-quality service;
Continuously assess and improve customer service processes to increase efficiency and effectiveness. Hiring Immediately >>
Position Requirements
10+ Years
work experience
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