On Site Customer Service Representative

Responsive Recruiter

As an Office Customer Service Representative, you are a key member of the team and represent our company on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. This position is right for you if you are self-motivated, energetic, and enjoy helping people.

Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. This position is NOT a work from home position and requires that you travel to our office as scheduled.

Specific responsibilities include:

• Receive incoming calls in professional and courteous manner
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer complaints
• Perform other duties as needed which may include cross-training in related positions

Job requirements include:

• Minimum one year admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive attitude
• Team player who can work independently
• Must have reliable transportation to and from office
• Must be somewhat familiar with Wilmington and surrounding areas

Benefits offered after wait period.

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

Compensation: $15.00 - $18.00 per hour