Team Leader - Complex Healthcare - Non licensed

Company Overview Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture.

Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position

Purpose:

The Team Leader - Operations is responsible for the daily supervision and management of a team of associates. The Team Leader’s primary role is that of coach and teacher to ensure that the agent meets or exceeds the standards set forth by Everise and the client.

Job Requirements:

• Monitor, track and evaluate associate performance based upon pre-determined Key Performance Indicators (KPI’s) and provide personal feedback to associate to ensure all goals are met and Everise standards are adhered to
• Be the constant presence on the production floor and actively interact with associates to ensure that they are engaged in productive work and systems are functioning properly
• Ensure that underperforming associates meet client expectations through the creation and implementation of written action plans
• Resolve customer escalations
• Responsible for communication between contact center management, client and associate
• Participate in associate selection and interviewing process
• Provide on-the-job or up-training as necessary to enable associates to meet Everise and client expectations

Qualifications:

• Bachelor’s degree in related field from a four-year college or university or 1 year experience in customer service or sales or equivalent combination of education and experience
• Previous call center experience preferred
• Prior supervisory or leadership experience preferred
• Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint and Outlook
• Excellent oral and written communication skills
• Strong organizational and interpersonal skills
• Schedule flexibility
• Analytical and problem-solving skills
• Strong ability to multitask
• Ability to function in a fast paced environment
• Dependability regarding completion of assignments and attendance
• Ability to pass a drug screen and background check

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Summary

Location:

Work from Home Alabama;
Work from Home Michigan;
Work from Home Louisiana;
Work from Home Nebraska;
Work from Home Missouri;
Work From Home Wisconsin;
Work from Home South Carolina;
Work from Home Kentucky;
Work From Home Delaware;
Work from Home Tennessee;
Work from Home Illinois;
Work From Home Virginia;
Work from Home Georgia;
Work From Home Minnesota;
Work from Home Iowa;
Work From Home Oregon;
Work from Home Washington;
Work From Home Mississippi;
Work from Home North Carolina;
Work from Home Wyoming;
Work From Home Arkansas;
Work from Home Indiana;
Work From Home Pennsylvania;
Work From Montana;
Work From Home Oklahoma;
Work From Home Utah;
Work From Home Texas;
Work from Home Rhode Island;
Work From Home Nevada;
Work from Home Colorado;
Work From Home Arizona;
Work From Home South Dakota;
Work From Home Idaho;
Work From Home Florida;
Work From Home Maryland;
Work from Home West Virginia;
Work from Home Ohio;
Work from Home New Hampshire;
Work from Home Kansas;
Work from Home Connecticut;
Work from Home Massachusetts Type:
Full time