Membership Specialist

Status:
Full-time, employee

Job function:
Customer Service/Program Coordinator

Relevant work experience: 3-6 years of relevant, customer-facing work experience

Career level:

Experienced

Office location:
Kirkland, WA

Workplace type:
Hybrid (a mix of work from home or in office)

Salary Range: $69,000 - $77,000

• Fully paid medical, dental, and vision insurance for employees and eligible dependents
• Qualified high deductible health plan/Health Savings Account/FSA
• Employee assistance program
• Prescription drug benefits
• AFLAC
• Long-term care reimbursement
• WPFLM reimbursement
• Employer-paid short-term and long-term disability
• Employee assistance program
• Prescription drug benefits
• AFLAC
• Long-term care reimbursement
• WPFLM reimbursement
• Employer-paid short-term and long-term disability
• Employer-paid life and AD&D
• 401(k) plan with company matching and no vesting period
• Net-employer 401(k) contribution
• Bi-annual bonus program
• Minimum 15 vacation days per year
• 12 company holidays
• Personal volunteer time
• 20 days of maternity/paternity leave
• 7 sick days per year

Bluetooth Special Interest Group (SIG), the global organization that manages one of the most recognizable international wireless brands, is looking for a Membership Specialist to manage and support the global Bluetooth SIG membership base.

As the Membership Specialist, you will support Bluetooth SIG members from all regions of the world. You will perform membership operations such as supporting renewals, member onboarding, account updates, processing tier 1 support requests, and triaging tier 2 support. You will be a subject matter expert in our membership policies and processes and help our members adhere to the membership policies and procedures, while identifying and advocating for improvements in member experience with internal teams.

In this member-facing role, you must be highly professional, courteous, and very detailed-oriented.

Together with the other individuals within Bluetooth SIG, Inc., you will also contribute work toward global membership projects, cross-team initiatives and regional campaigns to help reach the goals of the Bluetooth SIG.

• Member Support & Operations
• Provide support for member questions and issues via support tools, email, phone, and in-person
• Develop and maintain an in-depth understanding of organizational services, processes, and policies to support more complex problem resolution
• Create and maintain process and policy documents
• Support the membership renewal process and initiatives for driving retention
• Drive continuous improvement of the program and support content by identifying trends, recommending enhancements, and sharing insights with the broader team
• Data & Reporting
• Create weekly, monthly, and ad-hoc reporting for management and project teams
• Use AI-assisted tools to summarize member feedback and support trends for team review
• Foundational Applied AI Skills
• Use approved AI tools to draft first-pass responses, summarize documents or tickets, and speed up content creation
• Follow company guidelines on responsible and accurate use of AI tools in member communications
• Operate collaboratively to support projects and service initiatives, including establishing Membership requirements for project and tools implementation
• Up to 10% Domestic or International travel

• Strong verbal and written communication skills, both internal and external
• Hands-on experience with AI writing or productivity tools, with the judgment to verify data appropriately
• Excellent attention to detail and focus on work accuracy
• Demonstrated cross-functional collaboration skills
• Demonstrated ability to manage sensitive member interactions with professionalism and sound judgment
• Experience with customer support and CRM tools
• Excell…