Account Specialist, Government

Stericycle is now part of WM.To learn more about WM's acquisition of Stericycle, to read the press release.

Under general direction, provides timely response of customer inquiries up to and including pick-ups, billing (WAWF), payments, product orders, etc., and all other aspects of a customer's needs. Grow new and secured base business through service level upgrades and expanded product offerings for assigned Accounts. Assists with projects from management and oversees the servicing and relationship management of Federal, State, Local Government, and National Broker customers.

• Answers and processes assigned government and national broker customer inquiries received via telephone, email, and mail. Including but not limited to: contract terms and conditions, pricing concerns, modifications, new orders, pickups, etc.
• Assist in routing and reviewing government bids and contracts, i.e., forward to appropriate party, assist in completing paperwork, provide necessary follow-up, etc.
• Maintain government and national broker customer contract and ensure all additions, changes, etc. are current within the billing system
• Works with the Corporate Accounts Manager and Contract Admin on pricing updates. Works with appropriate Inter-Departmental contracts to prepare and distribute invoices and collections for assigned customers. Calls/contacts customers, when necessary, regarding outstanding balances
• Provide regular customer follow-up to ensure needs are addressed in a timely and efficient manner
• Understand and maintain pricing for all assigned and new Corporate Accounts and implement Corporate Agreements that are consistent with WMHS’s financial objectives. Ensures that additions, changes, and deletions to all customer information is correctly updated within the billing systems. Coordinates departmental price adjustments, contract renewals, and notice of change, updates and tracking, as appropriate. Uploads contract data onto public drive when necessary
• Provide feedback to management on ways to increase efficiencies and effectiveness of servicing customer’s needs
• Support special projects required for servicing customers and WMHS business
• Perform other duties and responsibilities, as assigned

• High School Diploma or the equivalent in related work experience demonstrating excellent customer service and phone skills
• 3 years of work experience, preferably in a customer service environment, or the equivalent in related work experience

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Pay: The expected base pay range for this remote position is $20.24 - $23.56. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.

Office:
This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

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