Customer Care Representative
Remote / Online - Candidates ideally in
Northern, Floyd County, Kentucky, USA
Listed on 2026-09-26
Northern, Floyd County, Kentucky, USA
Listing for:
7Seventy
Full Time, Remote/Work from Home
position Listed on 2026-09-26
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
Location: Remote; must reside in FL, GA, LA, MS, OK, TN, or TX
Employment type: Full-time
Pay: $17 - $19/hour
Bonus: Performance bonuses up to $350/month
Schedule: 40 hours per week; set shifts assigned after training; weekend availability required
Work model: Remote, work from home
Role overviewYou’ll support customer care operations by handling inbound inquiries, helping customers with loyalty program questions, resolving issues, using internal systems, and delivering professional service in a remote contact center environment.
What you’ll do- Handle incoming customer inquiries professionally and accurately.
- Manage a high volume of inbound calls.
- Learn and follow client loyalty program guidelines.
- Support customers with loyalty programs, products, services, and account questions.
- Take ownership of customer issues and work toward timely resolutions.
- De-escalate calls when needed.
- Use internal systems, tools, resources, and AI-powered support tools.
- Follow company policies, workflows, and procedures.
- Stay updated on program changes, promotions, and enhancements.
- Escalate unresolved issues according to established procedures.
- Meet key performance goals, including customer satisfaction and call quality.
- Collaborate with team leaders, coaches, and peers.
- Complete continuous learning to build customer care skills.
- High school diploma from an accredited institution recognized by the U.S. Department of Education, or equivalent.
- Minimum 2 years of customer service experience.
- Proficiency with Microsoft Office Suite.
- Ability to navigate multiple systems at the same time.
- Completion of a 6-week remote training program with full attendance and engagement.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Professional demeanor in all communication.
- Reliable, flexible work style in a dynamic environment.
- Availability for evening and weekend shifts as needed.
- Quiet home office setup with strong high-speed internet or Wi-Fi.
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