Customer Success Specialist – Los Angeles; Remote

Are you passionate about helping customers succeed with technology? Account Makers has been engaged by our client, a growing software technology company based in Los Angeles, to hire a Customer Success Specialist to support onboarding, product adoption, and ongoing client engagement for a growing base of business customers. This full-time role will support onboarding, client engagement, and day-to-day relationship management to help ensure customers achieve measurable value from the platform.

In this role, you will manage day-to-day relationships with a portfolio of customers, ensuring they are successfully onboarded, actively using the platform, and receiving measurable value from the product. You will guide clients through best practices, answer product questions, and proactively identify opportunities to improve the customer experience.

You’ll collaborate closely with account managers, product teams, and technical support to address client needs and ensure a seamless post-sale experience. The ideal candidate is organized, proactive, and customer-focused, with the ability to balance relationship management with operational execution in a fast-paced software environment.

• 2–4 years of experience in customer success, client services, account management, or customer support within a SaaS or software environment.
• Experience managing ongoing relationships with customers, including onboarding, product training, and engagement support.
• Strong ability to guide customers through platform features, workflows, and best practices.
• Experience tracking customer activity, documenting interactions, and managing account data in CRM or customer success platforms.
• Ability to identify adoption challenges and proactively recommend solutions that improve the customer experience.
• Comfortable troubleshooting platform questions and coordinating with product or engineering teams when deeper technical support is needed.
• Strong organizational and communication skills with the ability to manage multiple customer accounts simultaneously.
• Familiarity with tools such as Salesforce, Hub Spot, Zendesk, Gainsight, Intercom, or other CS platforms.

This permanent position offers a competitive salary range of $70,000–$85,000 annually, plus full benefit options including health, vision, dental, 401k and other benefits.