Customer Service Representative - Remote, Part-Time Seasonal; San Antonio Area)

Customer Service Representative

Customer Service Representatives answer incoming customer calls, emails and chat inquiries to support direct sales and provide company-wide superior customer service. Provides support to satisfy the customer's needs by placing orders; answering inquiries; resolving problems and fulfilling requests. This is a PART-TIME Opportunity, The schedule required for this position will be 3-4 days a week, including one weekend day. Weekday shifts: 8:00am-12:00pm, 12:00pm-4:00pm, or 4:00pm-8:00pm.

Weekend shift:
Either Saturday 9:00am-5:00pm OR Sunday 12:00pm-6:00pm Upon completion of our 2 week in-store training at our Huebner Oaks location in San Antonio, this will be a REMOTE, Work-From-Home position. This is a seasonal assignment with an intended start date of November 2, 2026 and an expected end date of January 6, 2027. Training dates: 11/2/2026 to 11/13/2026 | Training schedule: 10:00am-4:30pm Responding to high volume of phone and/or digital communications (chat or email) from customers while providing an exceptional customer service experience.

Answering customer inquiries relating to orders, products, policies and services with accurate and timely responses for a customer friendly experience. Filing and other general clerical duties as required by supervisor. Assisting and resolving customer complaints/issues by clarifying and researching. Escalating unresolved complaints/issues to supervisor. Assisting customers with placing orders, providing recommendations and information on products.

High School diploma or general education degree (GED). Customer service and call center experience preferred. Excellent oral, written communication and listening skills. Strong problem solving, time management and organizational skills. Computer proficiency. Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information to customers and other employees of the organization.

Ability to work a flex schedule, including a Saturdays or Sunday rotation. Bi-lingual Spanish/English is a PLUS. Strong problem-solving skills, and the ability to quickly learn new technology Enthusiastic, willing to learn, and contributes to a positive team spirit. Ability to pass a pre-employment background check that meets company standards.