Customer Service Representative

Position: Customer Service Representative =
Customer Service Representative (Order Management)

Location:

Bloomington, MN (Hybrid)

Schedule:

Monday-Friday, 8:00 AM-5:00 PM CST

Contract Length: 6-Month Contract

Position Overview

We are seeking an experienced Customer Service Representative with a strong background in B2B Order Management to support customer operations and ensure a high level of service throughout the order lifecycle. This role is responsible for responding to customer inquiries, resolving service-related concerns, maintaining accurate records, and collaborating with internal teams to deliver effective solutions.

This is a hybrid position requiring in-office attendance Monday through Thursday, with remote work available on Fridays.

Key Responsibilities

+ Respond to customer inquiries regarding products, services, orders, and account-related issues.

+ Investigate and resolve customer service and billing concerns, including account adjustments and order-related discrepancies.

+ Communicate with customers regarding claim investigations, resolutions, and necessary follow-up actions.

+ Escalate unresolved issues to appropriate departments for further review and resolution.

+ Maintain detailed and accurate records of customer interactions, inquiries, complaints, and actions taken.

+ Process and manage customer requests while ensuring excellent service and timely follow-up.

+ Support order management activities within a business-to-business (B2B) environment.

+ Collaborate with cross-functional teams to ensure customer satisfaction and efficient issue resolution.

Required Qualifications

+ High School Diploma or equivalent required.

+ 5-7 years of customer service experience.

+ Previous experience in a B2B Order Management environment is required.

+ Strong computer skills, including experience with Microsoft Outlook and data entry systems.

+ Excellent verbal and written communication skills.

+ Strong attention to detail and organizational abilities.

+ Ability to work independently and effectively manage priorities.

+ Experience accurately documenting customer information and maintaining detailed records.

+ Strong interpersonal and problem-solving skills.

Work Environment

+ Hybrid schedule:

+ Monday-Thursday:
In Office

+ Friday:
Remote

+ Standard business hours:
Monday-Friday, 8:00 AM-5:00 PM CST

Additional Information

This position offers the opportunity to gain experience with a large, established organization while working in a fast-paced customer service and order management environment. Candidates with a proven track record of supporting customers in a B2B setting and managing order-related processes are strongly encouraged to apply.

Job Type & Location

This is a Contract position based out of Bloomington, MN.

Pay and Benefits

The pay range for this position is $20.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Bloomington,MN.

Final date to receive applications

This position is anticipated to close on Oct 7, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin,…