Customer Advocacy Specialist II - Remote
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-09-26
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Customer Service/HelpDesk
Customer Service Rep
Affirm is seeking a Customer Advocacy Associate II within its CAR team to investigate and remediate challenging complaints from bank partners and executives. You’ll collaborate with cross-functional partners to assess root causes, ensure fair outcomes, and learn from escalations to improve overall customer experience.
The role emphasizes empathy, excellent communication, and a compliance-minded approach to resolve issues while supporting ongoing product and process improvements.
We are seeking a motivated Customer Advocacy Specialist II - Remote to join Affirm in United States.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
This is a Full Time role.
The position is based in United States.
This opportunity is part of our work in Sales, Consulting.
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