Customer Success Manager
San Jose, Santa Clara County, California, 95199, USA
Listed on 2026-09-26
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Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, Account Manager -
Sales
Customer Success Management, Client Relationship Management, Account Manager
For our client, we are seeking a Customer Success Manager to join the team of a leader in the Consumer Technology space.
This role will focus on managing a portfolio of customers, strengthening relationships with key stakeholders, and driving adoption, retention, and renewal outcomes. You will partner closely with Sales and cross-functional teams to proactively identify risks, align solutions to customer goals, and demonstrate business value. The ideal candidate will bring a consultative approach, strong executive presence, and the ability to translate customer signals into actionable retention strategies.
Location:
Remote - US based candidates only, no visa sponsorship available
Compensation: $142,700 - $193,100 annually
Responsibilities- Build and maintain relationships with key stakeholders across customer organizations.
- Own a portfolio and manage customer health, adoption, and retention risk proactively.
- Execute mutual success plans aligning solutions with customer goals.
- Lead customer renewals by strategizing and managing interactions effectively.
- Facilitate business reviews to showcase value and strengthen stakeholder alignment.
- Collaborate with Sales and cross-functional teams to enhance account strategies.
- Utilize customer insights to prioritize interventions and enhance retention efforts.
- 4+ years in B2B SaaS Customer Success or Account Management with portfolio management experience.
- Proven track record of impacting customer renewals and retention with measurable results.
- Strong ability to identify customer risks and develop proactive mitigation strategies.
- Experience building relationships with executive-level stakeholders in large organizations.
- Demonstrated business acumen linking product adoption to customer objectives.
- Excellent analytical skills to assess customer signals and inform decisions.
- Collaborative experience navigating complex customer situations across multiple teams.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement savings plan with company matching.
- Generous paid time off and holiday leave policies.
- Opportunities for professional development and continuous learning.
- Flexible work hours and remote work options.
Our client is an equal opportunity employer. We encourage you to apply even if you don't meet every qualification-your background could be exactly what this team needs.
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