Customer Service Representative, Flowerbuyer

Customer Service Representative, Flowerbuyer

• Full-time

With Christmas around the corner, Teleflora is busier than ever! We are looking for our Customer Service Representative, Flowerbuyer position. Teleflora has been a part of The Wonderful Company family since 1979, and with a nationwide network of florists, we’ve become the world’s largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand‑arrange and hand deliver every bouquet!

We’re a sustainable network of locally owned florists. Teleflora provides innovative marketing, education and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. Option 2:
Teleflora provides innovative marketing, education, and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. We’ve been a part of The Wonderful Company family since 1979, and with a nationwide network of florists, we’ve become the world’s largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand‑arrange and hand deliver every bouquet!

In 2013, Flowerbuyer was acquired by Teleflora.

Flowerbuyer® was conceived by people who recognized that with the power of the internet there was an opportunity to improve the wholesale flower buying experience for the floral community. Launching the first North American online auction-based flower-buying site, Flowerbuyer became operational in 1997 with this new innovative approach. Now, Flowerbuyer has several thousand customers, an impeccable reputation and over 400 flower growers to choose from in over 5 countries.

As a Customer Service Representative, Flowerbuyer, you will play an essential role in customer satisfaction and growth by providing exceptional solution‑based customer service to our member florists. The candidate will become an expert in the navigation of the Flowerbuyer website, the product line that Flower Buyer offers, and the shipping methods we use to send florists their floral stock orders.

You’ll be working a hybrid schedule of Monday‑Wednesday in the Paragould, AR office, with the option to work from home on Thursday and Friday. Working from home is voluntary and the ability to work in the office is available. We would love to have you join the team!

• Answer inbound calls from our florists, providing order support and first call resolution while working within company guidelines
• Become completely familiar with the Flowerbuyer Floral Auction site
• Provide training to new and existing florists on their Flowerbuyer Account page and ensure they fully understand their resources and tools
• Partner with other teams in the business to execute outbound call lists as needed
• Achieve key performance indicators, productivity standards, call quality performance & adhere to schedule
• Handle escalated customer issues with Supervisor support
• Additional duties/responsibilities as assigned

• Excellent communication and interpersonal skills
• Ability to multi‑task
• Self‑motivated and driven, with ability to work with minimal direction
• Capacity to manage and support change
• Telecommunication experience is an asset
• Additional hours and attendance may be required for key floral holidays (Valentine’s Day & Mother’s Day)

• Thriving Wellness Community: Access to top‑notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:
  • 24/7 online physician consultations
  • virtual mental health resources
  • life coaching
  • engaging…