Remote Healthcare Call Center Representative

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

** Remote Call Center Representative**  

We are seeking individuals who are passionate about helping others, possessing natural empathy, and providing thorough solutions for healthcare-related inquiries. If you find fulfillment in making a positive impact on people's lives, solving complex issues, and offering effective solutions, this role is for you. While call center experience is a plus, it is not a requirement.

In this position, you will be answering calls regarding healthcare benefits. The calls are related to assisting members with Medicare enrollments, billing, claims, benefits & other services as mutually agreed.

Please visit our Dedicated Landing Page to learn more about the role and hear testimonials!

Dedicated Landing Page ()

** There are plenty of career growth opportunities within the healthcare team!*
* + You must be flexible: the hours of operation are between the hours of 7:45am-11:00pm EST MON-SAT & SUN 7:45AM-8:00PM EST.

+ The Pay Rate is $16.00 per hour, which may be below your state's minimum wage. Please take this into consideration when applying.

+ Training: 9:00am - 5:30pm EST - Training is 6 Weeks classroom and 2 weeks Nesting & you cannot miss a day.

+ Paid time off is accrued after 180 days of employment.

+ Medical, Dental, and Vision benefits are available on the 1st day of employment.

+ Successfully learn 15-20 systems and average 30-40 calls per day.

** About the Healthcare Call Center Representative:*
* + Manage a steady volume of incoming calls regarding Benefits, Enrollment, Eligibility, Invoicing, Claims, and related topics **. *
* + Fully explain the Medicare Part D, Part C Medicare Advantage Programs and Dual Special Need Program (DSNP). Answering all questions related to the program levels.

+ Actively listen to understand customers' needs and answer their questions to include callbacks and follow up calls as needed.

+ Strive to answer the un-asked question(s) as we work for a one call resolution. Take all necessary action to resolve the members' issues by answering their questions.   

+ Navigate the Members' plan benefits, review Client's policy and procedures, while using resources provided by the Client to comply with regulatory guidelines.

+ CSR is required to utilize multiple Client systems to provide accurate information.

+ Effectively multi-tasking. 

+ Demonstrate proficiency in problem-solving skills. 

+ Politeness and a strong focus on servicing the caller are important requirements.

** A few questions you can expect:*
* + Can you tell me if eyeglasses will be covered under this policy? 

+ I lost my ; can you help me get another one? 

** Requirements for Remote Call Center Representative:**  

+ Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices).

+ You must have a minimum of 6 months customer service experience.

+ High school diploma, GED, or college degree. 

+ Complete a mandatory paid training program with 100% attendance. 

+ Successful completion of a background check is required for this position.

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** _This role is subject to continued monitoring to ensure a distraction-free workspace and to verify that no unauthorized devices, individuals, or animals are present._*
* ** Equipment and workspace requirements: *
* + We provide all the equipment. (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)

+ You…