Community Manager

Community Manager (Slack Community, Events & Member Engagement) – Remote | Full-Time

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

We’re hiring a Community Manager to lead and grow a private entrepreneur community (~160 members).

This is a high-ownership, relationship-first role — you’re not just moderating a community, you’re building connections, driving engagement, and ensuring members stay active and satisfied
.

You will:

• Lead daily conversations in Slack
• Connect members with each other
• Coordinate high-quality events
• Track engagement and improve retention

If you enjoy building relationships, starting conversations, and creating energy in a community — this role is built for you.

• Actively manage conversations in Slack
• Start discussions and keep engagement high
• Maintain a professional, upbeat, and welcoming tone
• Ensure no member feels ignored or disconnected

• Introduce members based on:

  • Goals
  • Industry
  • Interests

• Act as the connector of the community

• Build trust and encourage collaboration

• Conduct regular member check-ins (every 3–6 months)

• Identify:

  • Engagement gaps
  • Risks of churn
  • Opportunities to improve experience

• Proactively solve issues before they escalated

• Plan and manage:

  • Retreats
  • Dinners
  • Meetups

• Handle logistics end-to-end

• Deliver a premium, high-quality experience

• Track:

  • Participation levels
  • Member activity
  • Event attendance

• Report insights to improve engagement and retention

• Run surveys using:

  • Typeform

• Analyze feedback and identify trends

• Turn insights into actionable improvements

• Outgoing and confident starting conversations
• Natural relationship builder
• Strong communicator (Slack, email, calls)
• Customer-first mindset (member satisfaction = priority)
• Highly proactive and ownership-driven
• Organized and detail-oriented

• Strong spoken English (clear, neutral, US-friendly)

• Excellent written communication skills

• Experience in:

  • Community management
  • Customer success
  • Relationship management

• Experience coordinating events or member experiences

• Comfortable working U.S. hours

• Reliable remote work setup

• Experience managing communities on:

  • Slack

• Familiarity with:

  • Typeform

• Experience with U.S.
  
  -based clients

• Background in:

  • Events
  • Customer success
  • Membership communities

• Experience improving:

  • Engagement
  • Retention

• Based in LATAM or Africa (preferred, not required)

• Start conversations and engage members in Slack
• Connect members based on goals and interests
• Monitor engagement and follow up with inactive members
• Plan and coordinate upcoming events
• Review feedback and engagement data
• Share insights and updates with internal team

In short:
You are the heartbeat of the community — keeping it active, connected, and valuable.

• Daily Slack engagement and activity levels
• Member satisfaction (check-ins + surveys)
• Event participation rates
• Number of meaningful member connections
• Retention and churn reduction
• Accuracy of engagement tracking and reporting

• High ownership — you run the community

• Direct impact on retention and client experience

• Blend of:

  • Community
  • Events
  • Strategy

• Opportunity to grow into:

  • Head of Community
  • Member Experience Lead

• Initial Phone Screen
• Recruiter Interview
• Practical Task (community scenario)
• Client Interview
• Offer & Background Verification