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Fraud Investigator
Remote / Online - Candidates ideally in
Tampa, Hillsborough County, Florida, 33646, USA
Listed on 2026-09-27
Tampa, Hillsborough County, Florida, 33646, USA
Listing for:
Motion Recruitment
Remote/Work from Home
position Listed on 2026-09-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Fraud & Identity Specialist
Location:
Remote, anywhere in the U.S.
Duration: 6 months
Rate: $16.42 - 17.85
Shift: Sunday-Thursday, 11:30 a.m.
-8:00 p.m. Pacific;
Friday and Saturday off
Contract Duration: 6 Months
Join a Fraud & Identity team in a remote contract role. You'll review customer accounts and transactions, investigate suspicious activity, and handle customer appeals and internal escalations. You'll gain hands-on fraud investigation experience while identifying patterns, making judgment calls, and suggesting process improvements.
Required Skills & Experience- 1-2+ years in fraud, data processing, customer support, or a related field; a strong academic record may also qualify
- Experience reviewing customer accounts for potential fraud and providing customer service
- Basic Excel or Google Sheets skills
- Strong written and verbal communication
- Sound judgment when cases are not clear-cut
- Ability to prioritize a queue, handle sensitive information confidentially, and work in changing conditions
- Availability Sunday-Thursday, 11:30 a.m.
-8:00 p.m. Pacific;
Friday and Saturday off
- Experience with Zendesk or a similar support platform
- Understanding of the gig economy
- Customer account reviews, transaction data, Excel or Google Sheets, and support tools; platform percentages were not provided
- Investigate potential fraud, suspicious activity, and account takeovers using live and historical data
- Review and prioritize inbound customer appeals and internal escalations
- Identify fraud patterns, document findings, and make timely decisions
- Complete recurring operational reviews accurately and recommend process improvements
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