Customer Service Representative

Consider joining our team as a Customer Service Representative within our continuously growing John Hancock Mutual Funds team!

This is a full-time remote position and can be performed anywhere in New Hampshire, Massachusetts, and Arizona.

• Provide exceptional customer service to policyholders, agents, and other collaborators through inbound calls, email, and chat.

• Handle a high volume of customer inquiries and analyze problems to provide detailed and proactive solutions.

• Leverage advanced technology and software systems to accurately record customer interactions and deliver exceptional solutions.

• Demonstrate emotional intelligence and understanding in all interactions to build positive relationships with customers and advisors.

• Stay updated on products, services, and industry regulations to provide accurate information to customers and support their financial and health goals.

• Collaborate closely with team members and other departments to resolve complex customer issues and seek support when required.

• Proven experience working in a fast-paced customer service environment.

• Strong technical skills and ability to navigate multiple computer systems and software applications.

• A high level of dedication to meet customer needs by providing timely, accurate responses with a positive attitude to those requesting information on products and service offerings.

• Ability to excel in a fast-paced, ever-changing environment while exhibiting a calm and professional manner.

• Deliver trusted, professional, and reliable service to John Hancock customers and build customer satisfaction and loyalty.

• Meet quality expectations to ensure a positive customer experience.

• Translate scenarios that require problem resolution to positive service experiences.

• Strengthen the perception of John Hancock in the marketplace.

• Possess the ability to work in a team environment, as well as being able to resolve issues accurately and independently.

• Exceptional technical capabilities, research skills and your attention to detail is always a priority.

• Confidence in your ability to learn and apply information quickly.

• Knowledge of financial services would be a plus!

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-JH

The role being advertised is an existing vacancy.

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite  .

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad…