Senior Representative, Consumer Banking Deposits

Important Application and Location Details:

Application Time:Pleasenoteapplying will take approximately 10-20minutes.

Onsite Training:You may be asked to come onsite
for multiple days of in-person training
. Specific details will be provided if you successfully complete the hiring process.

Location:This is a work-from-home role; however, to be considered for this role you MUST live within 60 minutes or 60 miles of Kansas City, KS
.

As a Senior Representative, Consumer Banking Deposits you will be trained to handle inbound calls from our customers regarding all facets of their deposit accounts. In addition to answering questions regarding current accounts, you will be looking to offer new products to the customer. This role will be the first point of contact for customer calls and drive a concentrated focus on acquiring new accounts and customers by explaining our products and value proposition.

This role is an exciting and challenging opportunity for individuals who want to be a part of a growing business.

• Just as we’re committed to our customers, we’re deeply committed to supporting you throughout your career with generous benefits, continuous learning opportunities, and clear paths for advancement.

• You’ll enjoy high starting wages and a comprehensive benefits package; available from day one.

• This package includes tuition reimbursement, complete medical coverage for you and your entire family and a 401(k) with company match.

• Answer inbound calls from customers regarding all aspects of their accounts

• Efficiently access multiple electronic systems to provide complete response

• Work to enhance and strengthen the relationship with the customer

• Assist customer with various account maintenance:

• Opening/Opening Accounts

• CD renewals

• Money movement

• Provide input to Sr. Management regarding improvements to our product & process based on customer feedback.

• Perform other duties/or special projects as assigned

• Minimum of 6 months in Financial Services industry or consumer banking

• Minimum of 6 months in your current role or if you were hired externally after 1/1/20, 9 months in your current role

• Have at least a “satisfactory” performance rating

• Not be on active formal or final formal corrective action

• Ability to work a flexible schedule which includes weekends and holidays

• Consumer Banking experience

• Strong ability to resolve concerns and de-escalate while providing FCR

• Ability to learn and adapt to a fast-paced environment

• Attention to detail required

• Demonstrate self‐starter as well as a team player

• Demonstrate high level of integrity

• Ability to process information, analyze data, and offer effective solutions

• Knowledge of all the following: MS Excel, Word, Power Point

• Demonstrate ability to handle and prioritize multiple tasks

• Proven history of strong interpersonal skills and two‐way communications

Grade/Level: 05

The hourly rate range for this position is $23.50 - $30.00/hr USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices.

You will be required to commute to your nearest

Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.

* Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

• You must be 18…