Remote Senior L2 Customer Support Lead – Retirement Plans
Washington, District of Columbia, 20022, USA
Listed on 2026-09-28
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support
Invisible Technologies Inc. is seeking a Customer Support L2 with fluent English to oversee a remote team handling retirement plan support and technical troubleshooting.
You will guide agents via phone, email, and live chat, ensuring quality, training, and process improvements across the project in a fast-paced environment. Responsibilities include monitoring operations, coaching quality reviews, and collaborating with client teams to resolve high-priority issues, using Zendesk, Aircall, and
This Full Time opportunity is for the Remote Senior L2 Customer Support Lead – Retirement Plans role at Invisible Technologies Inc.
Our group is growing, and we are hiring a Remote Senior L2 Customer Support Lead – Retirement Plans in United States.
We are seeking a motivated Remote Senior L2 Customer Support Lead – Retirement Plans to join Invisible Technologies Inc. in United States.
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