Remote SaaS Customer Success Manager; SMB Accounts
Indianapolis, Hamilton County, Indiana, 46262, USA
Listed on 2026-09-28
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Customer Service/HelpDesk
Customer Success Management
Location: Indianapolis
Leap Tools is seeking a customer success professional to manage post-onboarding lifecycle for SMB customers and own health, retention, and expansion metrics. You will partner with product, sales and leadership to deliver best-in-class experiences and maintain impeccable records in our CS software.
The role requires 1–2 years in a B2B SaaS CS role, comfort engaging with C-suite executives, and a proactive approach to uncover customer needs and maximize value from the Roomvo platform.
This is a genuine opportunity to take on the Remote SaaS Customer Success Manager (SMB Accounts) role at Leap Tools Inc.
All applications are reviewed carefully by our team.
This is a Full Time role.
The position is based in United States.
This opportunity is part of our work in Management & Operations, Sales.
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