Remote Patient Retention & Success Specialist
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listed on 2026-09-28
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Customer Service/HelpDesk
Customer Success Management
Lumi Meds Health, Inc. is hiring a Customer Retention Specialist to own relationships with our subscriber base, proactively preventing churn and guiding patients through care while staying within health commitments.
You will contact at-risk patients using behavioral signals, manage cancellation and pause requests with empathy, and run win-back campaigns across phone, SMS, and email.
This role is remote-first within US business hours, with base+performance incentives aligned to retention outcomes.
Step into the Remote Patient Retention & Success Specialist role at Lumi Meds Health, Inc. in United States and grow with us.
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This posting is for the Remote Patient Retention & Success Specialist role at Lumi Meds Health, Inc., based in United States.
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