Customer Service Representative Insurance

Customer Service Representative Insurance

AAA Auto Club Enterprises is hiring full-time, motivated Customer Service Representatives to join our industry-leading Insurance Call Center team.

If you’re passionate about helping others and thrive in a fast-paced, member-focused environment, we want to hear from you!

• Starting Pay: $21.00/hour
• Bilingual Fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided)
• Location Requirement: Must reside within the State of Ohio
• Remote Training
  
  Schedule:
  
  Full-time (40 hours per week). 100% virtual training program lasting approximately 4 months. Training shifts will be scheduled anywhere between 10:00am-10:00pm Monday-Friday, with occasional Saturday shifts between 10:00am-8:00pm. When a Saturday shift is scheduled, a weekday off will be provided. During Bullpen (on-the-job training), Saturday shifts between 10:00am-8:00pm will include taking live calls.
• Remote Work Schedule (Post-Training): Full-Time Schedule (40 hours/week). Work shifts will be scheduled within the hours of 10:00am-10:30pm Monday-Friday, and every Saturday between 10:00am-8:15pm. One weekday off will be provided each week.
• Comprehensive Benefits Package
• Growth & Advancement Opportunities

• Answer inbound calls and assist members with questions related to insurance policies and AAA memberships.
• Deliver personalized, proactive solutions and recommend valuable products and services.
• Engage with members using strong communication and a friendly, problem-solving mindset.
• Think quickly and critically to resolve issues - this is not a scripted environment.
• Navigate multiple systems and tools while actively listening and multitasking.
• Maintain a positive, can-do attitude in a fast-paced and evolving environment.
• Participate in ongoing coaching and development to continually enhance your performance.

• Dedicated, quiet workspace without interruptions.

• You must have the ability to directly connect