Customer Service Assistant 2
Beavercreek, Greene County, Ohio, USA
Listed on 2026-09-29
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Ohio Department of Public Safety – Bureau of Motor Vehicles/Driver License Suspensions/Reinstatement Processing Center
Report in
Location:
1970 West Broad Street, Columbus, OH 43223
Work Hours: Tuesday - Friday 8:30 a.m.
- 5:30 p.m. & Saturday 8:00 a.m.
- 2:00 p.m.
- This positions is currently remote (work from home) but can be subject to change to regular, in-office work***
- Multiple pay increases over the first years of service!
- Free Parking!
- Free Gym Access & Walking Path!
- Daycare On-site!
- Cafeteria On-site!
- Respond to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable laws, rules, policies & procedures as they pertain in given situation:
- Greet & respond to in-person, telephone &/or written inquiries in a professional, courteous, friendly, respectful & timely manner to ensure positive internal &/or external customer service;
- Listen carefully to internal & external customer's questions &/or concerns & ask appropriate follow-up questions to verify understanding;
- Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided;
- Follow-up to ensure all of the customer's questions &/or concerns have been thoroughly answered.
- 9 mos. trg. or 9 mos. exp. in office practices & procedures;
- 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people;
- 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing;
- 9 mos. trg. or 9 mos. exp. in operation of personal computer.
- Or equivalent of Minimum Qualifications for Employment noted above.
Job
Skills:
Customer Service
Agency Contact Name and Information Jennifer Pletcher, HCM Sr. Analyst - JPletchero.gov
Unposting Date Sep 27, 2026, 11:59:00 PM
Work Location Charles D Shipley Building
Primary Location United States of America-OHIO-Franklin County-Columbus
Compensation $23.65 per hour
Schedule Full-time
Work Hours See work hours below
Classified Indicator Classified
Union OCSEA
Professional Skills Customer Focus
Agency Overview Bureau of Motor Vehicles
Oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective.
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