Scheduling & Customer Support Virtual Assistant

Overview

Our client is a long-established (50+ years), Florida-based mobile swim school that schedules instructors across multiple regions.

• Schedule swim instructors across multiple Florida regions

• Ensure efficient route planning (minimize travel time between lessons)

• Understand territory logistics (Fort Lauderdale, Palm Beach, Orlando, etc.)

• Make quick scheduling decisions in real-time

• Answer inbound calls professionally

• Respond to parents via phone, SMS, and email

• Maintain a high-level customer service tone at all times

• Handle follow-ups and inquiries promptly

• Work within Go High Level (GHL) for:

• Use internal app to manage operations

• Send messages, flyers, and updates to clients

• 3–4+ years experience in admin, scheduling, or operations

• Strong English communication (spoken + written)

• Comfortable handling phone calls with US clients

• Ability to work fast under pressure (real-time scheduling)

• Highly tech-savvy and quick learner

• Strong organizational + problem-solving skills

• Familiarity with US geography (especially Florida)

• Experience with
  Go High Level (GHL)

• Customer service background (bonus if dealing with parents)

• Mature, relatable personality (e.g. can confidently handle “difficult” clients)

• You need constant guidance or training

• You struggle with fast-paced environments

• You have a strong accent that may cause communication friction

• You are junior / entry-level

• High potential to move from Part-Time → Full-Time quickly

• Opportunity to support a growing franchise network

100% REMOTE

$50 birthday bonus

$200 testimonial bonus

$500 entry monthly raffle

NO TRACKER. NO PROBLEM