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Customer Service Representatives
Remote / Online - Candidates ideally in
West Point, Troup County, Georgia, 31833, USA
Listed on 2026-09-29
West Point, Troup County, Georgia, 31833, USA
Listing for:
Virtual Staffing Solutions
Remote/Work from Home
position Listed on 2026-09-29
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support
Job Description & How to Apply Below
Customer Service Representatives (Work at Home)
Qualifications
- Must have at least 6 months work experience in a customer service or an appointment setting background.
- Strong verbal communication, active listening, and interpersonal skills.
- Tech-savvy; can easily learn and navigate CRMs and payment processing tools.
- Strong attention to detail and ability to follow compliance guidelines.
- Priority given to Active Duty Military Spouses and Family Members or from the MSEP initiative.
- Must be able to provide own equipment.
Key Responsibilities:
- Answer inbound calls from donors, supporters, and general inquiries in a professional and empathetic manner.
- Process donations accurately and securely, ensuring compliance with data privacy and payment policies.
- Handle donor account updates, address changes, and issue resolution in a timely manner.
- Document all interactions in the CRM system with accuracy and completeness.
- Escalate complex or sensitive donor issues to team leads or supervisors as needed.
- Maintain a high level of confidentiality when handling donor and financial information.
- Meet individual and team performance metrics, including call quality, donor satisfaction, and productivity targets.
- Support fundraising campaigns, seasonal giving drives, and special outreach initiatives.
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