Customer Service Representative - Member Services Call Center

Customer Service Representative

Job Description Required

Education:

High School Diploma or equivalent

Required Qualifications / Skills /

Experience:

Minimum 2 years of recent customer service or call center experience Strong communication and documentation skills Comfortable handling high call volumes and member inquiries Ability to work weekends and late evening shifts, up to 9:30 PM EST, based on business need Reliable attendance and ability to follow strict schedule requirements Able to commute onsite daily for the first 90 days of training and nesting Hard-wired internet connection at home required for the remote phase after 90 days A quiet, professional workspace for remote work after the onsite phase

Preferred Qualifications / Skills /

Experience:

Healthcare, insurance, or member services background Experience handling inbound calls, complaints, billing, eligibility, and benefits Prior remote customer service experience Bilingual (Spanish) candidates encouraged to apply

Work Location:

Hyattsville, MD 20785 (onsite for the first 90 days, then remote) Parking Information:
To be confirmed with hiring team prior to start date

Schedule:

Training:
Monday through Friday, 8:00 AM to 4:30 PM (candidate's own time zone), onsite Nesting:
Onsite, schedule to be determined based on business need Production:
Candidates will be required to work nights and weekends based on business needs, with shifts running as late as 9:30 PM after training is completed Interview Process:
Second round interviews will be scheduled between October 5 and October
9. Candidates should confirm preferred day and time availability. Dress Code:
Business casual (onsite training and nesting period) Overview:
This Customer Service Representative opportunity supports healthcare members and providers in a call center environment. Candidates should have strong call center or customer service experience and be able to commit to a strict attendance policy along with flexible evening and weekend availability. The first 90 days of training and nesting will be onsite in Hyattsville, MD, with a transition to remote work afterward for candidates who meet the remote work requirements.

Job Summary:

The Customer Service Representative will handle inbound calls from healthcare members and providers, addressing inquiries related to billing, eligibility, benefits, and general member services. This is a 6 month assignment with the possibility of conversion to a permanent role based on performance, though conversion is not guaranteed. The role begins with 90 days of required onsite training and nesting, followed by a transition to remote work for qualifying candidates.

Job Responsibilities:

Respond to inbound calls from members and providers regarding billing, eligibility, benefits, and general inquiries Provide accurate and timely information while maintaining strong documentation standards Meet performance expectations for call handling, attendance, and quality Complete all required training and nesting requirements onsite Maintain a hard-wired internet connection and quiet workspace once transitioned to remote work Adapt to scheduled shifts, including evenings and weekends, based on business needs Industry: Healthcare / Insurance Call Center