Customer Service Representative - Referral Talent Pool

Customer Service Representative

The Customer Service Representative is responsible for supporting customers with account-related questions, payments, and issue resolution. This role ensures a positive customer experience by handling inbound and outbound calls, resolving concerns, and providing clear and accurate information. The Customer Service Representative partners with internal teams to maintain accurate account records, follow established workflows, and meet quality and productivity expectations in a fast-paced environment.

Title:

Customer Service Representative Compensation: $15-$19 per hour base + performance incentives

Key Responsibilities:

• Handle inbound and outbound calls related to customer account balances
• Provide clear, professional explanations of balances, payments, and available options
• Set up payment arrangements and process transactions over the phone
• Accurately document all interactions while navigating multiple systems
• Follow established workflows, scripts, and compliance requirements
• Meet performance goals related to productivity and quality
• Assist customers with available support or financial assistance programs when applicable

Required Qualifications:

• High School Diploma or GED.
• Minimum 1 year of experience in a customer service, call center, healthcare support, administrative support, or office-based role.
• Experience working in a fast-paced environment with productivity, quality, service, or performance expectations.
• Basic computer skills with the ability to learn and use multiple systems and applications.
• Ability to communicate professionally and effectively by phone, video, and in writing.
• Demonstrated reliability, consistent attendance, and a history of meeting performance expectations.
• Ability to work independently, manage time effectively, and adapt to changing priorities.

Preferred Qualifications:

• 1+ year of call center or contact center experience.
• Healthcare customer service, medical billing, insurance, banking, collections, revenue cycle, or similar account-based customer support experience.
• Experience handling a high volume of inbound and outbound calls.
• Experience working with performance metrics such as quality, productivity, attendance, customer satisfaction, or service-level goals.
• Experience using Microsoft Outlook, Word, Excel, Teams, or similar business applications.
• Experience using CRM, billing, patient account, EMR/EHR, or similar business systems.
• Experience resolving customer concerns while maintaining professionalism and delivering excellent service.

Location & Work Arrangement

Meduit offers opportunities across multiple office locations and work arrangements, including onsite and work-from-home positions. Candidates referred through this posting may be considered for opportunities based on business need, qualifications, location, and position availability. Onsite Opportunities:

• Candidates must be able to commute to and work from the assigned Meduit office location as required.
• Office locations may include Charlotte, NC;
  Sartell, MN;
  Waco, TX;
  Moline, IL;
  Brea, CA; and other Meduit locations.

Work-from-home Opportunities:

Candidates being considered for a work-from-home position must meet the following additional requirements:

• Minimum one (1) year of successful experience working in a remote or work-from-home environment.
• Demonstrated ability to work independently, manage time effectively, and remain productive while working remotely.
• Ability to maintain a secure, private, and distraction-free workspace.
• Because employees may access protected health information (PHI), financial information, and other sensitive data, work must be performed in an environment where confidential information cannot be viewed or overheard by others.
• Reliable high-speed internet service with minimum speeds of 50 Mbps download and 25 Mbps upload from the employee's designated work location.
• Ability to meet all company work-from-home technology, security, and connectivity requirements.
• Internet connectivity verification will be required during the hiring process.

Important:
Work-from-home positions allow employees to work from an approved home-based workspace that meets company requirements. These positions are not considered location-independent remote work and may be subject to geographic, state, or location restrictions based on business needs and company policy.

Additional Information:

This posting is intended to identify and consider employee referrals and other qualified candidates for current and future Customer Service…