Remote Call Center QA Analyst | Elevate Customer Experience
Washington, District of Columbia, 20022, USA
Listed on 2026-09-29
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Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Technical Support, HelpDesk/Support
eClerx is seeking a Remote Call Center Quality Assurance Analyst to monitor customer service interactions and ensure compliance with company standards and customer experience expectations.
You will listen to recorded and live calls, assess agent performance, identify coaching opportunities, and help improve overall service quality and customer satisfaction. You will collaborate with training and operations to track trends and prepare management reports.
The following position is for a Remote Call Center QA Analyst | Elevate Customer Experience with eClerx.
The advertised compensation is 52.000 - 78.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Remote Call Center QA Analyst | Elevate Customer Experience role in the description above.
We appreciate your interest in this position.
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