Bilingual Member Support Specialist; Spanish) Lehi, UT

Lehi, UT

Smith Rx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, Smith Rx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do our best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values of:

• Do the right thing. Especially when it’s hard.
• Embrace the challenge.
• Build bridges and lift up your colleagues.

Helping people is at the center of what we do  are looking for a skilled candidate who can assist our members within our Member Support Team as a Bilingual Specialist. The ideal candidate writes and speaks Spanish fluently and professionally. They will also have an extensive background in customer service as a contact center representative and delivering world-class experiences. As a Bilingual Member Support Specialist, you will be instrumental in ensuring that members receive the best service possible regarding their pharmacy benefits.

• Answer inbound calls and make outbound phone calls to and from members, physicians and pharmacies while delivering a world class member experience in both English and Spanish.
• Follow-up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.
• Educate members about their pharmacy benefits.
• Deliver a one-call resolution to our members by resolving inquires to full solution
• Demonstrate a patient centric mindset and a high sense of urgency to solve member requests.
• Work with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA).
• Work through complex triage pathways and identify the correct pathway to resolve customer issues.

• Must be located locally as the role is a hybrid of onsite and remote
• HS Diploma, GED or equivalent
• 2+ years solid experience working within call center(s) in a bilingual (Spanish & English) role required
• Prior experience resolving complex issues within a call center environment is required
• Proficiency in Mac, and Google Suite required
• Active listening, conversational speaking skills, with a high degree of empathy
• Excellent verbal and written communication skills
• Prior experience with Salesforce Service Cloud, Talkdesk or other CRM tools is preferred
• Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy is preferred

• Competitive pay: $21.50 per hour
• Highly competitive wellness benefits including Medical, Pharmacy, Dental and Vision Insurance. Smith Rx pays up to 90% for you and your family.
• Fully paid Life insurance and Disability benefits
• 401(k) Retirement Savings Program
• Generous Paid Parental Leave benefits
• Professional development, training and career growth opportunities
• Monday through Friday schedule with performance-based work from home model
• Weekends and holidays are on a rotational basis
• Base Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location, job level, job-related knowledge, skills, and experience.
• Total Rewards: In addition to base pay, this role may be eligible for bonuses, commissions, or equity. Smith Rx offers a variety of benefits to help you live well, including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance and 401(k).

Individual offers are tailored to your geography, experience, skills, and education. Your recruiter can share more specific details during the hiring process. In the meantime, feel free to explore our comprehensive benefits here .

We are currently hiring for our June 1, 2026 training class. We have 3 weeks of required training for this role. Do you have any plans scheduled during that time that might prevent you from attending training with an June 1, 2026 start date? *

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