Customer Care Specialist

Position: Customer Care Specialist I
Location: Northern

## Customer Care Specialist IApply:
US - Remote:
Full time:
Posted Today:
JR
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* About Us:

** Uniphar, founded in 1967, is a leading, global, full-service life sciences and healthcare services company that has grown and expanded its operations internationally across Europe, the USA, MENA and APAC. Working from clinical development to commercialization, our end-to-end services remove barriers to launch, increase access and optimize brands. Capabilities span across consulting, communications, global supply chain, regulatory compliance, medical affairs, medical communications, medical information, field (msl, sales, virtual), access, agency, research, digital, and in-licensing.

We have over 3.5K employees, $3 billion in annual revenue, over 200+ multinational partners, and deliver medications to more than 180 countries.

Uniphar US operations include integrated services from Uniphar Clinical, Uniphar Logistics, Uniphar Medical, and Uniphar Commercial including Access and Supply chain.

We deliver exceptional results driven by trust, innovation, and our patient-first culture.

Check out our EVP and why you should work for us: .euwest
01.umbraco.io/media/44rfphln/uniphar-pharma _evp _2024 _pdf _v2.pdf
** US Uniphar Website:(Use the "Apply for this Job" box below).*
* ** This is a fulltime, remote position . The contact center is open Monday - Friday from 9a to 7p Eastern time. Candidates must be available during those hours to be considered for the role. Compensation range is $16 - $16.32 per hour.*
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* Summary:

** A Customer Care Specialist will interact with patients and health care professionals and /or customers and trade associations and organizations on a regular basis through multiple communication channels such as inbound and outbound calls, fax, and email. Specialists will provide information about one or multiple client products and services covering different therapeutic areas and /or industries. Specialists will also demonstrate the ability to quickly adapt to changing circumstances and utilize multiple creative solutions to go beyond the required calling requirements.

In addition, Specialists will also be expected to communicate a ‘call to action’ which may include asking for a decision, recommendation, purchase, usage, prescription, administrative task or other action relating to the client’s product or service.  
** Education/

Experience:

** High School Diploma or GED required.

One (1) year of professional customer service experience with inbound calls and / or outbound dialing required.

Previous call center experience preferred.  
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* Duties and Responsibilities:

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* • Responsible for reviewing, interpreting and reacting to data provided
• Effectively communicate messages, product information, and/or specific offers to customers and clients.
• Converse with customers and clients in a professional manner, utilizing relevant industry terminology as needed, and facilitate the process of trial, adoption, and usage of the client’s products or services.
• Demonstrate competency in using information technology, PCs and a variety of databases.
• Contribute to the achievement of the goals, objectives, and outcomes of the program by demonstrating knowledge of product and program information as it applies to the specific program.
• Accurately collect the information required and capture the information in a Customer Relationship Management system (CRM) or database.
• Maintain excellent quality standards for all programs and adhere to all client call guides and guidelines.
• Adhere to industry regulations and guidelines when communicating information to customers and documenting activity in the CRM database.
• Maintain client / program confidentiality and complete accurate documentation of all calls / cases.
• Adhere to all…